Performing a Re-Inspection

Review paperwork, both on your phone and on your service route log at the beginning of your day and before you travel to the location. Pay attention to COW notifications, client concerns, or any other special remarks.

1. Confirm the street address to make sure you are at the correct building(s).
2. Time into this account via mobile or on the paperwork.
3. Review the Order Instructions and Location Instructions. Review your route log for hand-written notes.
4. Review the history of the account, paying special attention to past rodent issues.
5. Bring your flashlight and shoe covers to the door. Ring the doorbell or knock; step back to give personal space. Greet the client, introduce yourself, and identify that you are with Good Earth Pest Company.
6. Ask about their rodent problem. Be an active listener and hear their concerns. Pay attention to where the problem is observed and collect as much information as you can. If they want to show you something, then go look at it whether it helps or not it will validate their concern.

Inspect the area of concern (the problem area) first. Start there and then continue inspecting the rest of the building using the guidelines found in HS.130, performing a Rodent Inspection.

Special notes regarding a re-inspection:

• Make sure to be very thorough when inspecting, the entry point will most likely be difficult to find. Go slowly and work in a methodical manner.
• Do not skip areas, thinking they could not be the problem. If you are thinking “that area is fine”, it’s likely other technicians had similar thoughts and that area needs to be inspected.
• If you find an obvious entry point, do not stop your inspection. Often, there is more than one opening.

Once your inspection is complete:

1. Reconvene with the customer and review your findings and plan of action:
   • If they are a Premier Program client, then the repairs are covered unless damage was created by the client or additional person (contractor for instance.) If you can perform the repairs, then them. If not, make notes to schedule a return trip with the proper amount of time needed.
   • If they are not a Premier Program client, fix any failed repairs that are within the 1-year warranty. You can also provide trapping depending on the situation and make sure to offer the Premier Program if eligible.
   • If they are not a Premier Program client and it is a new entry point, then you’ll need to write up a bid for the new repairs, trapping, and the Premier Program if eligible.
2. Set the necessary traps in the problem areas. See HS.200 Setting Rodent Traps
3. Return to your vehicle and clip all paperwork together with the Service Slip on top. Secure all equipment and make sure your vehicle is safe to travel.
4. Check off the account on your service route log.