Follow Up Service – Standard Insect Program for residential clients

Review paperwork, both in your phone and on your service route log at the beginning of your day 

and before you travel to the service location. Confirm the service to be performed and pay attention to COW notifications, client’s concerns, or any other special remarks.

1. Park with the flow of traffic on the street. Do not block driveways when possible.
2. Review the Order Instructions and Location Instructions. Review your route log for hand-written notes.
3. Confirm the street address to make sure you are serving the correct building(s).
4. Time into this account via mobile or on the paperwork.
5. Bring a door tag and your web mop to door. Do not cross over grass or landscape on your way if avoidable.
6. Ring the doorbell or knock; step back to give personal space.
7. If someone is home:
   1. Greet them, introduce yourself, and identify that you are with Good Earth Pest Company. 
   2. Ask if they have any pest problems or concerns and listen to how they answer.
   3. Address their concerns and explain what you are doing. Remember, we are a service company. Always make sure that the client’s needs and expectations are being met.

If nobody is home: leave a door tag with your name, date, time, and service provided.

8. Use your web mop to remove spider webs on all residential accounts (unless otherwise noted in account), every service. Pay special attention to entryways, under eaves, and around windows.
9. While removing webs, inspect for signs of pest infestations or any conducive conditions that need to be addressed (i.e. overgrown vegetation). Walk around the entire perimeter before applying any material.
10. For insect and spider control, service all areas of the foundation/exterior perimeter with the appropriate insecticide. (See PS.104 Choosing pesticides for application during a regular service.) If the material label allows, perform a liquid spot service around windows, eaves, exterior crack and crevices, foundation vents, and any other possible entry points of concern. Always be aware of the wind conditions and your surrounds to avoid over spray or material drift. Pay special attention to people outside, kid’s toys, edible plants, pet dishes, open doors/windows, bodies of water, or any other sensitive conditions that should not be exposed to pesticides.
11. Return to your vehicle and secure all equipment, making sure everything is ready for safe travel.
12. Enter all required information on material applied into PestPac Mobile. Also, enter notes on the service provided today as well as any client concerns, observations you made, or necessary environmental changes (see PS.102 Entering material information and notes into PestPac Mobile). Your service record should tell a complete story of what you observed and accomplished while onsite. Remember: Clients have access to your notes so they should always be professional and appropriate.
13. If the client is not home and you need to communicate with them, please call or send them a text.
14. If you had a positive interaction with the client, send them a review invite using Podium (see GE.150 Sending review invitation using Podium mobile).
15. Check off the account on your service route log.
16. Review any notes pertaining to your next service (i.e. COW)