Priority Service – Carpenter Ants

Review paperwork, both on your phone and on your service route log at the beginning of your day
and before you travel to the bid location. Pay attention to COW notifications, client concerns, or any other special remarks.

1. Park with the flow of traffic on the street. Do not block driveways when possible.
2. Review the Order Instructions and Location Instructions. Review your route log for hand-written notes.
3. Check the history of the account to see when the last time it was treated with Termidor for carpenter ants. If it’s a newer account, it may be that it hasn’t had a ca treatment at all.
4. Confirm the street address to make sure you are at the correct building(s).
5. Time into this account via mobile or on the paperwork.
6. Bring your inspection gear to the door. Do not cross over grass or landscape on your way if avoidable.
7. Ring the doorbell or knock; step back to give personal space.
8. Greet them, introduce yourself, and identify that you are with Good Earth Pest Company.
9. Ask them about what they have been seeing and if you can enter to inspect. Also, collect any samples they may have.
10. Inspect interior activity and confirm an id if possible. Try to locate a source or wall that they seem to be coming from.
11. Inspect the exterior for activity. Make sure to inspect all posts, areal lines, and fence lines attached to the structure. On rare occasions, carpenter ants can also traffic conduit or sub-area drain pipes.
12. Keep an eye out for trees and bushes that are touching the building as these are common avenues of reinfestation. If there is an issue with vegetation it needs to be dealt with before a treatment can be performed.
13. Perform an exterior perimeter treatment with Termidor. Apply per label around the foundation, perimeter, and any attachment points (lines, fences, posts, decks). You can also treat any active trails of the ants, following them to their nest in ideal situations.
14. Reconvene with the client and report all your findings, including the measures you took to address them. Also, make sure to set expectations for the improvement in activity that they can anticipate. Termidor is by design a slow-acting insecticide, with the first ants dying weeks out. If the client is not home and you need to communicate with them, please call or send them a text. Make sure to leave a door hanger so the client can confirm that you were onsite.
15. Enter all required information on the material applied into PestPac Mobile. Also, enter notes on the service provided today as well as any client concerns, observations you made, or necessary environmental changes (see PS.102 Entering material information and notes into PestPac Mobile). Be sure to update the location instructions with any pertinent information that other techs should know. Remember: Clients have access to your notes so they should always be professional and appropriate.
16. If it was a particularly pleasant interaction be sure to send a review invite via the Podium app (see PS.150 Sending a review invite using Podium Mobile).
17. Check off the account on your service route log.