Priority Service – Fleas

Review paperwork, both on your phone and on your service route log at the beginning of your day
and before you travel to the bid location. Pay attention to COW notifications, client concerns, or any other special remarks.

1. Park with the flow of traffic on the street. Do not block driveways when possible.
2. Review the Order Instructions and Location Instructions. Review your route log for hand-written notes.
3. Confirm the street address to make sure you are at the correct building(s).
4. Time into this account via mobile or on the paperwork.
5. Bring your paperwork and inspection gear to the door. Do not cross over grass or landscape on your way if avoidable.
6. Ring the doorbell or knock; step back to give personal space.
7. Greet them, introduce yourself, and identify that you are with Good Earth Pest Company.
8. Talk with the customer about their issues with fleas. Ask where they are seeing them and how long they have been having issues. Try to establish a timeline of the activity to better assess the effectiveness of the first treatments.
   With flea infestations, it is expected to have an initial drop in activity followed by a resurgence of new adults around 10-14 days as they emerge from the pupua stage. This resurgent activity should die back down after another week as they are exposed to the material residual.
9. Ask the customer if they have any pets and if they are on any flea control routine. If they aren’t they will want to do that or the service may fail due to reintroduction from the host animal.
10. Locate and inspect problem areas paying special attention to the areas that the pets frequent. You are looking for live bugs, eggs, and feces. Sometimes this is easy and the fleas make themselves known by jumping onto your legs. Other times it may take some searching.
11. Customers will sometimes have fleas and won't know why. They may not have any pets or neighbors with pets and they just keep getting fleas. In these instances, it may be that the customer has an issue with
    rodents or other wildlife that is bringing in the fleas. The wildlife issue must be taken care of before any flea treatment can be done. If it is not the treatment will likely fail due to reintroduction by the wildlife.
12. Do not perform a flea service without a positive ID! There are other things that could cause similar skin reactions and present as flea bites. A positive ID is the only way to guarantee that fleas are the source of the condition and that flea treatment will alleviate the problem.
13. If you have a positive id and you deem a re-service is necessary, then can schedule a flea treatment for the customer, or, if there is no prep to be done and the customer is ready to evacuate you perform the re-service right away.
14. If you are performing a treatment continue with PS.190 Initial or 1X service – Fleas. Otherwise, let the customer know everything they need to do to arrange treatment at a later date.
15. Return all materials to your truck and put away your equipment. Dispose of all empty aerosol cans properly, per label.
16. Enter all required information on the material applied into PestPac Mobile. Also, enter notes on the service provided today as well as any client concerns, observations you made, or necessary environmental changes (see PS.102 Entering material information and notes into PestPac Mobile). Be sure to update the location instructions with any pertinent information that other techs should know. Remember: Clients have access to your notes so they should always be professional and appropriate.
17. If it was a particularly pleasant interaction be sure to send a review invite via the Podium app (see PS.150 Sending a review invite using Podium Mobile).
18. Check off the account on your service route log.