Purpose
To establish guidelines for CSRs as they are verifying a completed day of a Pest Technician.
Safety and Health
NA
Materials and Equipment
Computer and access to PestPac.
Procedure
- From the main PestPac landing page, click Menu > Billing > Post Service Orders.
- Find the Technician by name with the correct date and click Edit.
- Write the batch number and your initials at the top of the paper route log.
- Use the gold Search button in the upper right corner to view the Technician’s stops.
- Review each service for completion, pay special attention to:
- Time in/out
- Materials used with quantity
- Notes related to the office
- Service cost – make sure that there is a cost associated with the service.
- Next, review any bids that were performed:
- If the bid was signed and materials were applied: Update the service type and dollar amount.
- If the bid was signed but there was NO material application: Leave as is.
- If the bid is not signed: Leave as a bid.
- If there was no bid offered by the technician: Update the description to: Bid – no bid left.
- When done, click the gold Done button.
- Find the Technician and date again, now click Release.
50/50 Referrals: Be sure to Credit Menu prior to printing or emailing invoices. For the 50/50 referral, verify that the referring client is an active ongoing client.
- In the left-hand menu, now select Menu > Billing > Print Invoices/Inspection Reports.
- Enter the following information:
- Starting and Ending Invoice Date (day that the technician worked)
- Starting and Ending Batch Number.
- Unclick Zero Balance towards the bottom of the right-side column.
- Click the gold Print and Email buttons in the upper right corner.
- Verify that all invoices were printed or emailed for clients who are not set up on Auto Pay.
Created
August 22, 2022
Revised
August 22, 2022
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